Cookie Policy
Last Updated: February 3, 2026
1. Introduction
Flying Spoon Fibers LLC, doing business as WoolTribe ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at wooltribe.co ("Website") or make a purchase from us.
By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website.
2. Information We Collect
2.1 Information You Provide to Us
Account and Contact Information
- Name, email address, phone number
- Shipping and billing addresses
- Account credentials (username and password)
Purchase Information
- Order details and purchase history
- Payment information (processed securely through third-party payment processors)
- Product preferences and customization choices
- Colorway selections and dye-on-demand specifications
Communication Information
- Messages sent through contact forms, email, or other communication channels
- Customer service interactions and support requests
- Return, repair, and exchange requests
- Workshop and retreat registrations
- Survey responses and feedback
Membership Information (if applicable)
- WoolTribe Studio membership tier and subscription details
- Membership preferences and access history
2.2 Information Collected Automatically
When you visit our Website, we automatically collect certain information about your device and browsing activity:
Device and Browser Information
- IP address
- Browser type and version
- Device type (computer, tablet, mobile phone)
- Operating system
- Referring website addresses
Usage Information
- Pages you visit on our Website
- Products you view or add to your cart
- Time and date of your visit
- Time spent on pages
- Click and navigation patterns
Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to collect information. For detailed information about our use of cookies, please see our Cookie Policy.
2.3 Information from Third Parties
We may receive information about you from third-party services:
Payment Processors
- Transaction status and confirmation
- Payment method information (last 4 digits of card, card type)
- Fraud detection data
Shipping Carriers
- Delivery status and tracking information
- Address validation data
Marketing and Analytics Services
- Google Analytics
- Facebook Pixel
- Pinterest Tag
- Shopify Analytics
Social Media Platforms
- If you interact with us on social media or use social login features
- Public profile information you choose to share
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 To Provide and Improve Our Services
- Process and fulfill your orders
- Manage dye-on-demand customizations
- Ship products to you (US addresses only - we do not ship outside the United States)
- Provide customer service and support
- Process returns, exchanges, and repairs
- Manage your account and membership
- Send order confirmations, shipping notifications, and other transactional communications
3.2 To Enhance Your Experience
- Remember your preferences and settings
- Personalize your shopping experience
- Recommend products based on your interests
- Improve our Website functionality and performance
- Test and develop new features and services
3.3 To Market and Promote
- Send promotional emails about new products, colorways, sales, and special offers (if you've opted in)
- Display relevant advertisements on our Website and other platforms
- Send newsletters and updates about WoolTribe Studio
- Promote workshops, retreats, and events
- Run contests and promotions
3.4 To Protect and Comply
- Prevent fraud and unauthorized transactions
- Enforce our Terms and Conditions
- Comply with legal obligations and respond to legal requests
- Protect our rights, property, and safety
- Protect the rights, property, and safety of our customers
- Resolve disputes and investigate complaints
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our business:
- Payment processors: Stripe, PayPal, Shop Pay, and other payment services
- Shipping carriers: USPS, UPS, FedEx (US shipping only)
- Email service providers: For order confirmations, newsletters, and marketing communications
- Analytics providers: Google Analytics, Shopify Analytics
- Marketing platforms: Facebook, Google Ads, Pinterest
- Cloud storage and hosting services
- Customer support tools
These service providers are contractually obligated to protect your information and use it only for the services they provide to us.
4.2 Business Transfers
If WoolTribe is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our Website of any such change in ownership or control of your personal information.
4.3 Legal Requirements and Protection
We may disclose your information if required to do so by law or if we believe such action is necessary to:
- Comply with legal obligations, court orders, or government requests
- Enforce our Terms and Conditions and other agreements
- Protect and defend our rights or property
- Protect the personal safety of users of our Website or the public
- Prevent or investigate fraud, security issues, or technical problems
4.4 With Your Consent
We may share your information with third parties when you give us permission to do so.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use information about you. For detailed information, please read our Cookie Policy.
You can control cookies through your browser settings and opt out of targeted advertising through the methods described in our Cookie Policy.
6. Your Privacy Rights
6.1 Access and Update Your Information
You can access and update your account information by:
- Logging into your account on wooltribe.co
- Contacting us at hello@wooltribe.co
6.2 Marketing Communications
Email Marketing
- Unsubscribe using the link at the bottom of any marketing email
- Update your email preferences in your account settings
- Contact us at hello@wooltribe.co to opt out
We will still send you transactional emails related to your orders, even if you opt out of marketing communications.
6.3 California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know
- Request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months
- Request information about how we collect, use, and share your personal information
Right to Delete
- Request deletion of your personal information (subject to certain exceptions)
Right to Correct
- Request correction of inaccurate personal information
Right to Opt Out of Sale or Sharing
- Opt out of the "sale" or "sharing" of your personal information for targeted advertising purposes
- We do not sell your personal information in the traditional sense, but sharing data with advertising partners (Facebook Pixel, Google Ads, Pinterest Tag) may be considered a "sale" or "share" under California law
Right to Limit Use of Sensitive Personal Information
- We do not collect or use sensitive personal information in ways that require opt-out rights
Right to Non-Discrimination
- You will not receive discriminatory treatment for exercising your privacy rights
How to Exercise Your California Rights:
- Email us at hello@wooltribe.co with "California Privacy Rights Request" in the subject line
- Use our "Do Not Sell or Share My Personal Information" link in the website footer to opt out of targeted advertising
- Include your name, email address, and order number (if applicable) in your request
- We will verify your identity and respond within 45 days
6.4 Other US State Privacy Rights
If you are a resident of Virginia, Colorado, Connecticut, Utah, or other states with comprehensive privacy laws, you may have similar rights. Contact us at hello@wooltribe.co to exercise your rights under applicable state laws.
6.5 European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):
- Right of access: Request a copy of your personal data
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your personal data ("right to be forgotten")
- Right to restrict processing: Request that we limit how we use your data
- Right to data portability: Receive your data in a portable format
- Right to object: Object to our processing of your data
- Right to withdraw consent: Withdraw consent where we rely on consent as our legal basis
Legal Basis for Processing (GDPR):
- Performance of contract: Fulfilling your orders and providing services
- Legitimate interests: Marketing, analytics, fraud prevention, and improving our services
- Consent: Where you have provided consent (e.g., marketing emails)
- Legal obligation: Compliance with tax, accounting, and legal requirements
To exercise your GDPR rights, contact us at hello@wooltribe.co.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure servers and databases with access controls
- PCI DSS compliance for payment card processing
- Regular security assessments and updates
- Employee training on data protection and privacy
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods:
- Account information: While your account is active, plus 7 years after account closure for legal and accounting purposes
- Order and transaction records: 7 years for tax, accounting, and legal compliance
- Marketing data: Until you unsubscribe or request deletion
- Analytics data: Aggregated and anonymized data may be retained indefinitely
- Customer service records: 3-7 years depending on the nature of the inquiry
You can request deletion of your personal information at any time by contacting hello@wooltribe.co, subject to legal and contractual obligations to retain certain data.
9. Children's Privacy
Our Website and services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.
If you are a parent or guardian and believe that your child under 16 has provided us with personal information, please contact us at hello@wooltribe.co. We will delete such information from our systems.
10. Third-Party Websites and Services
Our Website may contain links to third-party websites, social media platforms, or services that are not owned or controlled by WoolTribe. This Privacy Policy does not apply to those third-party sites.
We are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policies of every website you visit before providing any personal information.
11. International Data Transfers
WoolTribe is based in the United States and operates within the United States. We only ship to addresses within the United States and do not serve customers outside the US.
If you access our Website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the United States.
The data protection laws in the United States may differ from those in your country. We take steps to protect your information in accordance with this Privacy Policy, regardless of where it is processed.
12. Do Not Track Signals
Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Our Website does not currently respond to DNT signals or similar mechanisms, as there is no uniform standard for how to interpret or honor them.
However, you can control tracking through:
- Browser cookie settings
- Opt-out tools provided by advertising networks
- The "Do Not Sell or Share My Personal Information" link in our footer (for California residents)
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.
When we make changes:
- We will update the "Last Updated" date at the top of this Privacy Policy
- We will notify you via email (if you have an account with us) or by posting a notice on our Website
- Material changes will be communicated at least 30 days in advance when possible
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of our Website after changes to this Privacy Policy constitutes your acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Flying Spoon Fibers LLC (DBA WoolTribe)
PO Box 681297
Charlotte, NC 28216
United States
Email: hello@wooltribe.co
Phone: (+1) 704-910-3854
For California Privacy Rights Requests: Email hello@wooltribe.co with "California Privacy Rights Request" in the subject line.
For GDPR Requests: Email hello@wooltribe.co with "GDPR Request" in the subject line.
15. Additional Information
Shipping Restriction Notice
WoolTribe ships only to addresses within the United States. We do not accept orders from or ship to international addresses. All sales are subject to this shipping restriction.
Cookie Policy
For detailed information about our use of cookies and similar technologies, please review our complete Cookie Policy - you're there now.
Terms and Conditions
For information about returns, refunds, product guarantees, and other terms of sale, please review our Terms and Conditions.